Our Project
Remote Support
We analyze your requirements and select the solution that best suits your IT environment and goals.
Remote Support
Companies must ensure support for systems, servers, and end devices located at distributed sites or outside the corporate network.
Traditional VPN or remote maintenance solutions reach their limits, as they require permanent connections, open ports, or local accounts, thereby increasing security and compliance risks.
A modern remote support solution enables authorized technicians to securely access user or server systems without having to establish direct network connections.
Accesses are routed through a central gateway, are authenticated, encrypted, and fully logged.
Sessions can be time-limited, monitored, and recorded as needed – ensuring data protection and traceability at all times.
Role-based rights precisely control who may perform which actions – from mere screen access to administrative changes.
This creates a secure, controlled, and simultaneously efficient support process across locations and organizational boundaries.
Features
Remote Support bundles all support accesses on a central platform and integrates seamlessly into existing security and operating processes.
The core function is the controlled provision and monitoring of support sessions. Technicians select the target system via a portal, while the system automatically establishes the connection, hides access data, and logs activities. This eliminates fixed VPN connections and passwords remain protected at all times.
All sessions are documented in a revision-proof manner and can be monitored in real time or recorded if required. This creates transparency, auditability, and meets requirements from standards such as ISO 27001, SOC 2, or NIS2.
The integration into ticketing, identity, or asset systems automates the operational process, while multi-factor authentication and encrypted connections ensure end-to-end protection.
Solution approach and offer from SwissConomy
SwissConomy supports companies in the introduction of secure, manufacturer-neutral remote support systems. The focus is on a fast introduction, clear governance, and a simple, efficient use in everyday life.
Our implementations combine comprehensible release workflows, integrated session recording and – if desired – the connection to existing identity, service, or ticketing processes.
The result is a consistent, secure, and efficient support solution that balances transparency, traceability, and usability.
